Delivery Information

Once you have placed your order you will receive a dispatch notification email from us followed by a confirmation email from the specified courier with a tracking number attached. You can also add your contact number on your order to receive tracking updates via SMS.

Please note we’re not responsible for the payment of any duties, taxes, or other fees placed on international shipments.

In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company. Once a package’s status is updated to “Delivered,” there’s nothing we can do as the sender to help locate it. Ru and Rocka is not liable for unforeseen issues caused by the courier or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.

UK STANDARD DELIVERY (2-3 WORKING DAYS) - £4.25

UK standard delivery orders are sent with a Royal Mail TRACKED 48 and take 2-3 working days. You will receive an email confirmation once your order has been shipped with a tracking number. You can also add your contact number upon checkout to receive tracking updates via SMS. 

UK NEXT DAY DELIVERY (1 WORKING DAY) *ORDERS PLACED BEFORE 2PM - £9.95

UK next day delivery orders are sent with Royal Mail TRACKED 24. Orders must be placed before 2pm Monday-Friday. Orders placed after 2pm Friday will only be dispatched on Monday. You will receive an email confirmation once your order has been shipped with a tracking number. You can also add your contact number upon checkout to receive tracking updates via SMS. 

EUROPE STANDARD DELIVERY (5-10 WORKING DAYS)- £15.95

Standard European orders are sent with Royal Mail Tracked/Signed for service. You will receive an email confirmation once your order has been sent along with a tracking number.

USA & CANADA DELIVERY (3-5 WORKING DAYS) - £29.00

USA & Candaian orders are sent with UPS. You will receive an email confirmation once your order has been sent along with a tracking number.

AUSTRALIA STANDARD DELIVERY (10-14 DAYS) - £20.00

Standard Australian orders are sent with Royal Mail Tracked/Signed for service. You will receive an email confirmation once your order has been sent along with a tracking number.

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