Delivery Information

Once you have placed your order you will receive a dispatch notification email from us followed by a confirmation email from the specified courier with a tracking number attached. You can also add your contact number on your order to receive tracking updates via SMS. 

 

In the rare case your tracking number shows your package has been delivered, but you haven’t received it, please contact the shipping company. Once a package’s status is updated to “delivered”, there is nothing we can do as the sender to help locate it.

 

Ru & Rocka is not liable for unforeseen issues caused by the courier or theft at your destination, but we’ll always do whatever we can to help in the event of a lost or stolen package.

 

UK STANDARD DELIVERY (2-3 WORKING DAYS)

UK standard delivery orders are sent with a Royal Mail TRACKED 48. 

 

UK NEXT DAY DELIVERY *ORDERS PLACED BEFORE 2PM

UK next day delivery orders are sent with Royal Mail TRACKED 24. Orders must be placed before 2pm Monday-Friday. Orders placed after 2pm Friday will only be dispatched on Monday.

 

EUROPE STANDARD DELIVERY (5-10 WORKING DAYS)

Standard European orders are sent with DPD.

 

USA & CANADA EXPRESS DELIVERY (3-5 WORKING DAYS)

USA & Canadian orders are sent with UPS or Fedex. 

 

UAE, SAUDI ARABIA & QATAR EXPRESS DELIVERY (3-5 WORKING DAYS)

Orders to the United Arab Emirates, Saudi Arabia & Qatar are sent with Fedex. 

 

INTERNATIONAL STANDARD DELIVERY (7-14 WORKING DAYS)

For all remaining countries not listed above, orders are sent with a Royal Mail tracked and signed service and upon leaving the UK are handed over to each countries local courier.

 

Please note Ru & Rocka is not responsible for the payment of any duties, taxes, or other fees placed on international shipments.