Returns

Returns must be made within 14 days of receipt. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it in. Should there be any sign of wear a refund will not be made and the return will be sent back to the delivery address.

Our return address can be found in the top right hand corner on your order invoice. Please attach the invoice within your parcel and circle your reason for return.

Returns postage is to be paid by the customer. Parcel's are the your responsibility until they reach us so please ensure it's packed up securely and that you retain proof of postage/a tracking number as we'll need this if there are any issues with your return.

Once your parcel arrives back with us, it can take 7 working days for your refund to be processed. If there are any issues with your return, we will be in touch.

For any further assistance, please contact us at info@ruandrocka.com.