returns policy
returns & exchanges
we hope you love your purchase! however, if something isn’t quite right you are welcome to make a return. you have 14 days from the day after you receive your order, to notify us of your intention to return. you then have a further 14 days to send it back to us.
how to return
we’ve made returns simple and paperless. to start your return, please visit our online portal. there, you can create your return and select the drop off option; no label is required. the return postage charge will be deducted from your refund once we’ve received and processed your return.
please package your items securely and keep your proof of postage until your return has been completed.
if you have any issues accessing the portal, please contact customercare@ruandrocka.com for assistance.
item condition
returned items must be:
- unworn and unwashed, with all original tags attached
- returned in their original packaging
- free from makeup, marks and other signs of wear
items that have been handled beyond what is necessary to check the fit, or that do not meet these conditions, may be refused for return.
exchanges
we currently offer exchanges on eligible items, subject to stock availability. if your requested item is out of stock, we will contact you to arrange either a refund or a store credit. exchanges can be requested through our returns portal, where you can select a different size or opt for store credit.
kindly note, we are unable to offer exchanges on international orders at this time.
swimwear
for hygiene reasons, swimwear bottoms are final sale and cannot be returned or exchanged.
refunds
once your return has been received and inspected, we’ll email you to confirm. if your return is approved, we aim to process your refund within 5 working days. please allow up to 14 days for the refund to appear in your account, depending on your bank.
need help?
if you have any questions about your return, please get in touch:
